Social Business Maturity Model

Resource Overview

Our Social Business Maturity Model was designed to help organizations by providing a road-map for improving their Social Media Marketing and Social Business capabilities.

Your Problem

You need to understand where your organization sits in the spectrum of Social Media Marketing and Social Business maturity. You also want to know how to move from one level of maturity to the next.

Our Solution

Our Social Business Maturity Model is designed to help organizations improve their Social Media Marketing and Social Business capabilities by providing a defined road-map. The model provides 4 stages of organizational maturity, which are:

  1. Undefined
  2. Progressive
  3. Mature
  4. World-Class

 

Additionally, it evaluates 8 components of Social Business, as follows:

  • Senior Management Commitment
  • Social Media Knowledge
  • Customer Engagement
  • Competitive Insight
  • Budget & Staff
  • Plan & Channel Selection
  • Measurement

 

Key Benefits

  • clearly organizes core initiatives for each component
  • outlines maturity for 8 different core components of social business
  • allows you to understand where your organization's capabilites for social business stand
  • helps you learn how to move from one level to another
  • offers key metrics that will help measure your success

 

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