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Use this online community framework to define the activities required to successfully create, plan and execute an online community plan.
Demand Metric, in partnership with Vanilla Forums, set out to learn what the customer support landscape looks like and how effective crowd based, self-service support channels are working.
In March 2015, Influitive sponsored a Demand Metric study to explore how well online communities are performing.
In a September 2014 study sponsored by DNN, Demand Metric conducted a survey to identify the current state of adoption, goals, benefits, maturity, size and revenue influence of branded, online communities.
Our Online Communities Technology Overview highlights the Online Community technology space at a high-level.
This guide provides practical advice about how to hire an online community manager.
This eWorkshop provides a real life example of how your company can significantly increase brand loyalty and competitive advantage by building an online community.
Read this How-To Guide outlines to learn what gamification is and how gamification can benefit your online community as well as your organization.
Social CRM is about interacting and engaging your consumer audience. Read this guide to better understand the importance of social CRM and how to get your business can benefit.
A guide to help you understand how to drive online community adoption.