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CJM Importance in 2015
9 years
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CJM Importance in 2015
Customer Journey Mapping has become my recent obesession and rightly so as we move into 2015 and I realize day after day how just how competitive t
Ryan Air Makes Customer Service Improvements
11 years
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Ryan Air Makes Customer Service Improvements
Bloomberg reports how Ryan Air is continuing to ‘adjust practices that had become synonymous with the airline’s notoriously abrasive style’. Today
Tesco chairman says customer experience is paramount after...
11 years
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Tesco chairman says customer experience is paramount after...
When the power of social media impacts the boardroom. Here's the story...
5 Ways to Build a Great Business Reputation
11 years
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5 Ways to Build a Great Business Reputation
Bottom line: exceptional customer experiences make your reputation a good one.
4 Tips to Improve Customer Service
11 years
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4 Tips to Improve Customer Service
Many companies don’t give enough of their time and money to customer service, which I think is a huge mistake.