Tesco chairman says customer experience is paramount after 'worst place on earth' blog

Adrian Hargreaves's picture
Expert
Adrian Hargreaves
Expert
Adrian Hargreaves wrote:

When the power of social media impacts the boardroom.  Here's the story...

http://www.brandrepublic.com/news/1222215/tesco-chairman-says-customer-experience-paramount-worst-place-earth-blog/

...and here's the blog that started it.

http://haggerston-tescos.tumblr.com/

 

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Customer Experience Management Assessment

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