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Customer Experience Management Methodology & Tool-Kit
8 years
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Customer Experience Management Methodology & Tool-Kit
We have partnered up with Diane Magers, a customer experience management
CJM Importance in 2015
8 years
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CJM Importance in 2015
Customer Journey Mapping has become my recent obesession and rightly so as we move into 2015 and I realize day after day how just how competitive t
Are you creating and managing customer profiles effectively?
10 years
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Are you creating and managing customer profiles effectively?
Marketing success has universally rested on a single principle: “Know Thy Customer.” But, without a unified and current customer profile, critical
How to calculate customer lifetime value (CLV)?
10 years
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How to calculate customer lifetime value (CLV)?
Over the years, I have heard a lot of customers asking about how to calculate customer lifetime value.
5 Ways to Build a Great Business Reputation
10 years
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5 Ways to Build a Great Business Reputation
Bottom line: exceptional customer experiences make your reputation a good one.
4 Tips to Improve Customer Service
10 years
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4 Tips to Improve Customer Service
Many companies don’t give enough of their time and money to customer service, which I think is a huge mistake.