Customer Engagement Maturity Assessment

Resource Overview

Utilize our Customer Engagement Maturity Assessment to assess your organization's current Customer Engagement capabilities.

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Your Problem

You need to evaluate your organization's Customer Engagement capabilities and you want see to see how mature your strategies, processes and technologies are based on best practices.  

Our Solution

The Customer Engagement Maturity Assessment enables you to evaluate where your organization stands in terms of Customer Engagement capabilities. Evaluate your organization's maturity based on 5 categories: Orientation, Managment & Leadership, Organizational Alignment, Customer Service & Success, Technology, Budget & Staffing and Research, Metrics & Reporting.
 
Complete the self assessment in the Self Assessment tab to yield a readiness assessment score and a comprehensive analysis of your assessment in the 'Scorecard' tab.
 
This tool was designed to work in conjunction with Demand Metric's Customer Engagement Maturity Model.
 

Key Benefits

  • can be easily customized
  • identifies Customer Engagement best practices
  • includes a detailed self-assessment
  • calculates a detailed analysis of the results
  • provides recommendations for improvement

 

Microsoft Excel Spreadsheet

Estimated Time Required: 1 Hour

Skills Required: Excel (Basic)