Customer Engagement Map

Resource Overview

Use our Customer Engagement Map to follow the buyer’s journey from problem identification to brand advocacy and which technologies work best at each stage of the journey.
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Your Problem

You need to follow the buyer's journey and understand key stages of the buying process. You want to understand what technology platforms fit best into each stage.

Our Solution

Use our Customer Engagement Map to follow the buyer’s journey from problem identification to brand advocacy and which technologies work best at each stage of the journey. This map was designed to help you understand the flow of the customer's experience with a vendor.

Follow the insights compiled after the initial visual map in order to implement technologies and strategies for Customer Engagement into your business.

Key Benefits

  • idenitifes key stages of the Customer Journey
  • emphasizes technology platforms for each stage
  • acts as a tool for building Customer Journey Maps
  • provides detailed explanations of each stage
  • works in conjunction with other Customer Engagement tools

 

Microsoft PDF Document

Estimated Time Required: 5 Hours

Skills Required: Journey Mapping