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Demand Metric, in partnership with Vanilla Forums, set out to learn what the customer support landscape looks like and how effective crowd based, self-service support channels are working.

Smart Project: Online Community

Our Online Community Smart Project will guide you through the steps to successfully build a thriving online community of engaged users.  This project plan contains over 30 resources including training courses, playbooks, frameworks, how-to guides, tools, templates, and webinars.

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Project Resources