Community

Tool for Defining CRM Requirements

Tool for Defining CRM Requirements

We are working on building a great new tool for defining CRM requirements for sales, marketing, customer service and partner relations.

Customer Experience Management Tool-Kit

Customer Experience Management Tool-Kit

We are planning a new consulting methodology and tool-kit around Customer Experience Management.

Customer Journey Mapping

Customer Journey Mapping

WIth the development of our Customer Experience Management (CEM) methodology & tool-kit in development, a lot of our focus recently has been on