Digital transformation leading CRM changes

https:// www . slideshare . net/SandeepSharma65/government-digital-transformation-trend-draft-10

GovernmentTransformation Trend Support Providedby EA (examplesofspecificmechanismsand tools) 1 Changingthe business rules • Single unifiedfederatedview of governmentinaholisticmanner rather thandepartmental view. • Priorityandfocus on deliveringcore government servicesinan efficientusingoutcome orientedModel. • Using government-widepoliciesandstandards, atsame time allowingautonomytoindividual agencies,partnersanddepartments. 2 Usingmore of performance management • Establish andconstantlyassessingthe performance of Government servicesintermsof linesof businesses,functionsandbusiness processesand constantly improvingthemasneeded. • Accessthe performance of the programmesthroughaset of assessmentcriteriaandlinkingittothe budgetaryprocess.