ServiceNow acquires Mirror42

Lauren Follett's picture
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Lauren Follett
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Lauren Follett wrote:

On July 9, 2013 ServiceNow (NYSE: NOW), the enterprise IT cloud company announced that it has acquired Mirror42 and is now offering its cloud-based IT and business intelligence solution to ServiceNow customers.

The new ServiceNow Performance Analytics product provides users with:

- Key Performance Indicator (KPI)-driven dashboards and scorecards

- Enables ServiceNow customers to optimize service processes in IT and across the enterprise

- A wide variety of capabilities, including trending, predictive modeling, KPI metrics and scorecards showing IT and business performance.

Fred Luddy, the chief product officer of ServiceNow says that, “Adding advanced, predictive analytics to applications on the ServiceNow platform gives enterprises meaningful insight into business processes in a fast, intuitive way and significantly extends the power of our current reporting capabilities.”

What do you think of this recent acquisition?

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