Sales, marketing disconnect resulting in bad customer experience @Showpad @demandmetric
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Expert
John Follett
Expert
- Jul 31, 2014 11:33 AM
It is no secret that a bad experience - whether in store or online - can hurt the reputation of a business. New data out from Showpad and Demand Metric shows just how important experience has become because in a majority of cases (72%) bad sales experiences result in a loss of revenue.