Crowd Sourced and Self-Serve Support Benchmark Study

Phi Schmidt's picture
Phi Schmidt
Phi Schmidt wrote:

This reports goal is to understand how organizations are enabling crowd-sourced or self-serve support, and how effective it is.

Vote up!
+1 vote
Resource Reference 

Demand Metric, in partnership with Vanilla Forums, set out to learn what the customer support landscape looks like and how effective crowd based, self-service support channels are working.