Crowd Sourced and Self-Serve Support Benchmark Study
Expert
Phi Schmidt
Expert
- Aug 29, 2016 11:19 AM
- Completed
This reports goal is to understand how organizations are enabling crowd-sourced or self-serve support, and how effective it is.
Resource Reference
Free
Demand Metric, in partnership with Vanilla Forums, set out to learn what the customer support landscape looks like and how effective crowd based, self-service support channels are working.