CRM Vendor Evaluation Matrix – Use this vendor evaluation matrix to compare potential CRM solutions. For each parameter, rank vendors based on their ability to deliver on your requirements. As every company has different requirements, feel free to change the decision making criterion to suite your specific needs.
If your company decides to move forward with implementing a CRM program, the work is just beginning. At this point, you have to figure out which CRM vendor to more forward with.
In the current environment, there are a number of vendors who specialize in a particular field, so it can be difficult to narrow your choices down to one. Companies can use a CRM vendor assessment matrix to help simplify the process of vendor selection.
