Intranet FAQ Worksheet – The purpose of this tool is to identify the top 5 most frequently asked questions (FAQ) by department. Conduct a brief interview with each department manager to understand what support calls they receive most often from your employees.
Key Performance Indicators Worksheet - This tool provides examples of Key Performance Indicators (KPIs), which provide a foundation for measuring performance within each department in your organization. Review this worksheet and select the Key Performance Indicators that match your needs.
