If you are in charge of a company, it is important to be able to assess business challenges quickly and accurately. The best way to do this is through the effective use of operational metrics.
When looking at this, you should not allow the term to scare you. This is not an impossible high-level process that involves countless calculations. Essentially, operational metrics are nothing more than sets of data that are used to accurately measure the overall effectiveness and efficiency of an operation, department, process, or company.
