Customer Centricity Checklist

Resource Overview

A checklist with links to tools and best practices for increased focus on customers.


Related Resources

Your Problem

You need to drive customer-centricity in your organization. It is required that you take into consideration your company's best practices and verify whether efforts are aligned with these.

Our Solution

We created a Microsoft Word Customer Centricity Checklist to help your company increase its focus on customers. The purpose of this tool is to provide a checklist for improving customer-centricity in your organization. We centered this template on the following best practices: Reliability, Responsiveness, Flexibility, and Partnership.

In this Customer Centricity Checklist, you should ask yourself whether your company follows through on initiatives on time, if you respond to changes in market conditions and are open minded, and whether you partner with customers to provide solutions. The checklist we provide is an effective exercise to go through with your team.

For background info, read our Executive Summary: Are you Customer Centric?

Key Benefits

  • list of best practices
  • provides links to tools & templates
  • strategies and tactics to drive customer focus
  • improves focus on customers
  • saves time on formatting


Microsoft Word

Estimated Time Required: 2 Hours

Skills Required: Customer Analysis