Tools

Interview Questions Tool

Interview Questions Tool - The purpose of this tool is to facilitate the development of standardized interview questions that highlight Situational, Behavioral, Attitudinal, Self-Awareness, Skills, and Knowledge-Based responses from your prospective employee.

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Intranet FAQ Worksheet

Intranet FAQ Worksheet – The purpose of this tool is to identify the top 5 most frequently asked questions (FAQ) by department. Conduct a brief interview with each department manager to understand what support calls they receive most often from your employees.

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Intranet Optimization Checklist

Intranet Optimization Checklist - The purpose of this tool is to provide a checklist for optimizing your Intranet. Improving the usability, quality, and ownership of intranet content will lead to increased user adoption & satisfaction, and result in reduced support costs.

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Intranet Usage Survey

Intranet Usage Survey – The purpose of this brief survey is to help you optimize your corporate intranet in order to provide employees with easy access to information and resources they require.

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Key Account Planning Tool

Key Account Planning Tool – Use this tool to create winning key account plans.

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Key Performance Indicators Worksheet

Key Performance Indicators Worksheet - This tool provides examples of Key Performance Indicators (KPIs), which provide a foundation for measuring performance within each department in your organization. Review this worksheet and select the Key Performance Indicators that match your needs.

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Key Success Factors Tool

Key Success Factors Tool - The purpose of this tool is to provide an understanding of Key Success Factors (KSF), and to assist with documenting project-related risks and contingency plans.

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Conducting Insightful Interviews

Considering how important the interview process is for scrutinizing potential employees, it is surprising that most organizations do not have a formal set of interview questions. Don't misread another hire because you didn't take the time to plan for the interview accordingly. Use Demand Metric's Interview Questions Tool to create a list of standardized interview questions from your perspective.

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Lead Scoring Index Tool

Lead Scoring Index Tool – This tool is designed to help you analyze leads and identify strong prospects. Score your leads across 6 different criteria including company, buying cycle, contact, interest, actions, and recent. Evaluate your leads explicit and implicit need for your product or service.

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Manager Technical Support Job Description

Manager Technical Support Job Description – Use this job description to document responsibilities and job requirements for a Manager, Technical Support.

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