A Customer Relationship Management System, or CRM, is a system that is designed to expand and grow as the relationship with your customers, clients and prospects changes over time. The capabilities of CRM software varies in its scope from simple customer tracking, to live chat capabilities, and to even more complex solutions that integrate data from various sources over a period of time (past and present). This information can be used to predict the future dynamic between your business and your clients.
Customer Satisfaction Survey - This tool is a brief Customer Satisfaction Survey designed to help benchmark current levels of satisfaction.
Customer Satisfaction Survey - This tool is a brief Customer Satisfaction Survey designed to help benchmark current levels of satisfaction.
Editor's note: Demand Metric and ChamberOfCommerce.com have partnered to exchange original content on their blogs. The following post is the initial fruit of that partnership. Visit ChamberofCommerce.com to see some of our content on their blog.
By Megan Totka
