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Focus Group Report Template

Use this tool to help you communicate the findings of a focus group.

A tool to help you evaluate potential focus group facilitators (moderators).

A tool to help you evaluate a focus group facilitator.

Website Usage Survey Template

A survey to get a better understanding of website usage.

This guide provides practical advice for conducting insightful focus group sessions.

Customer Satisfaction Survey

A survey template to help you benchmark current levels of satisfaction.

Brand Perception Survey

A survey to quickly understand how your brand is viewed in the market.

Jesse Hopps's picture
Rockstar
Jesse Hopps
Rockstar

We have partnered up with Diane Magers, a customer experience management (CEM) expert to build a new methodology and tool-kit for our members. If you have any ideas, insights, or advice for contributing to this new resource, post a comment below.

Jesse Hopps's picture
Rockstar
Jesse Hopps
Rockstar

We are planning a new consulting methodology and tool-kit around Customer Experience Management.  Should be complete end of July, early August. 

If you have any ideas about how this should be organized, or what resources to include, let us know!

Jesse

UPDATE: this Customer Engagement Methodology & Tool-Kit has been launched!

Jesse Hopps's picture
Rockstar
Jesse Hopps
Rockstar

WIth the development of our Customer Experience Management (CEM) methodology & tool-kit in development, a lot of our focus recently has been on the development of a tool to help members create customer journey maps.  Sometimes called Customer Experience Maps, customer journey maps are all about communicating how your customers think and feel on an emotional level while they are interacting with your organization.  

Jesse Hopps's picture
Rockstar
Jesse Hopps
Rockstar

We are just about to dive into building a CRM methodology and tool-kit. If anyone would like to contribute ideas, tools, approaches, etc. let us know. We are looking to publish the new tool-kit in August.