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The Current State of Online Communities for Customer Support

Demand Metric, in partnership with Vanilla Forums, set out to learn what the customer support landscape looks like and how effective crowd based, self-service support channels are working.

Free

Using data-driven results from a benchmark study, DNN and Demand Metric share top reasons to consider a branded online community.

In March 2015, Influitive sponsored a Demand Metric study to explore how well online communities are performing.

This vendor profile covers key vendor information, features, functionality, strengths and opportunities for improvement for DNN. The profile also includes a real-world use case of an active customer solution.

In a September 2014 study sponsored by DNN, Demand Metric conducted a survey to identify the current state of adoption, goals, benefits, maturity, size and revenue influence of branded, online communities.

Our Online Communities Technology Overview highlights the Online Community technology space at a high-level.

This course has 6 video modules that will help you develop and launch an online community that meets your marketing objectives.

Hiring an Online Community Manager

This guide provides practical advice about how to hire an online community manager.

The Business of Gamification

This infographic provides statistics and best practices for gamification.

Use this template to help you govern your corporate online community.

Use this to identify and measure key metrics for your online community initiative.

Use this template to help you create reasonable guidelines for internal behavior by employees and contractors in relation to your online community.

This tool will help you outline your overall online community strategy.

This tool will help you estimate and evaluate the costs of your online community.

Use this template to help you track the tasks associated with your online community launch.

A template to quickly document the role and responsibilities for this position.

Use this to document risks for your online community and develop risk mitigation plans to control them.

Use this tool to calculate results for your online community implementation.

A self-assessment to evaluate readiness to move forward with building an online community.

Use this template to create a guide for an upcoming online community build or update.

This business case will help you determine the benefits on an online community for your organization in order to gain senior management support.

Use this matrix to obtain information about key vendors that can help you build your online community.

Use this matrix to compare potential solutions for building your online community.

Use this tool to help you design a Request for Proposal (RFP) for an Online Community System.

Use this tool to help you design a Request for Proposal (RFP) for Online Community Consulting Services.

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