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Use this online community framework to define the activities required to successfully create, plan and execute an online community plan.

Use this step-by-step playbook and set of premium tools and templates to help you develop and launch a successful online community.


Demand Metric, in partnership with Vanilla Forums, set out to learn what the customer support landscape looks like and how effective crowd based, self-service support channels are working.


Using data-driven results from a benchmark study, DNN and Demand Metric share top reasons to consider a branded online community.


In March 2015, Influitive sponsored a Demand Metric study to explore how well online communities are performing.


In a September 2014 study sponsored by DNN, Demand Metric conducted a survey to identify the current state of adoption, goals, benefits, maturity, size and revenue influence of branded, online communities.

Online Communities Technology Overview

Our Online Communities Technology Overview highlights the Online Community technology space at a high-level.

This course has 6 video modules that will help you develop and launch an online community that meets your marketing objectives.


This guide provides practical advice about how to hire an online community manager.

The Business of Gamification

This infographic provides statistics and best practices for gamification.

A self-assessment to evaluate readiness to move forward with building an online community.

Use this template to create a guide for an upcoming online community build or update.

Online Community Business Case

This business case will help you determine the benefits on an online community for your organization in order to gain senior management support.

Use this matrix to obtain information about key vendors that can help you build your online community.

Use this matrix to compare potential solutions for building your online community.

Use this tool to help you design a Request for Proposal (RFP) for an Online Community System.

Use this tool to help you design a Request for Proposal (RFP) for Online Community Consulting Services.

A template to quickly document the role and responsibilities for this position.

Use this to document risks for your online community and develop risk mitigation plans to control them.

Use this tool to calculate results for your online community implementation.

Online Community Strategy Scorecard

This tool will help you outline your overall online community strategy.

This tool will help you estimate and evaluate the costs of your online community.

Use this template to help you track the tasks associated with your online community launch.

Online Community Governance Document

Use this template to help you govern your corporate online community.

Use this to identify and measure key metrics for your online community initiative.