Demand Metric, in partnership with Vanilla Forums, set out to learn what the customer support landscape looks like and how effective crowd based, self-service support channels are working.
Join Demand Metric Chief Analyst Jerry Rackley as he shares 10 key success factors and a 3 step action plan for implementing a customer lifecycle marketing strategy.
Read this How-To Guide outlines to learn what Data Enhancement is and how Data Enhancement can benefit your organization.
You need to determine your company's customer lifetime value (CLV).
This guide will help you learn what customer lifetime value (CLV) is, and how to calculate it in order to benefit your organization.
Use this tool to analyze customer experience management (CEM) maturity in your organization.
This eWorkshop will explore what Brand Loyalty is, how to measure it and how to put a plan in place to turn more of your customers into Brand Loyalists.
Use this tool to define, track, and report on your key brand loyalty metrics.
Read this guide to learn how to increase your brands awareness and how to ensure your customers stay loyal to your business.
A survey template to help you benchmark current levels of satisfaction.