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Use our Customer Engagement Business Case to provide senior management with a use case for a Customer Engagement program in your organization.

Use this template to outline, summarize, communicate and track your overall Customer Engagement plan.

Utilize our Customer Engagement Maturity Assessment to assess your organization's current Customer Engagement capabilities.


Read this best practices report to learn how Customer Engagement has developed and how to implement Customer Engagement functions within your company.


Our Customer Engagement Maturity Model was designed to help organizations with a roadmap for improving their Customer Engagement capabilities.


A roles matrix to help you organize your Customer Engagement efforts.

Use this tool to visually depict the customer journey across 5 phases: Discovery/Research, Evaluation/Comparison, Decision/Purchase, Implementation, and Support/Renew.

Use this matrix to obtain information about key vendors that can help you build your online community.

Use this matrix to compare potential solutions for building your online community.

Use this tool to help you design a Request for Proposal (RFP) for an Online Community System.