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In a September 2014 study sponsored by DNN, Demand Metric conducted a survey to identify the current state of adoption, goals, benefits, maturity, size and revenue influence of branded, online communities.

Use this database to template to track your customer advocates by key information, levels of engagement and referrals.

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Use this to define, track and report on your Customer Engagement metrics.

Use this tool to calculate the Customer Satisfaction Index (CSI) for each of your customers and overall.

Use this matrix to compare Advocacy and Loyalty platforms based on your requirements.

Use this matrix to compare Gamification platforms based on your requirements.

Use this matrix to compare Personalization platforms based on your requirements.

Use this matrix to compare Voice of the Customer (VoC) solutions based on your requirements.

Use this tool to help you design a Request for Proposal (RFP) for a Gamification platform.

Use this tool to help you design a Request for Proposal (RFP) for an Advocacy and Loyalty platform.

Use this tool to help you design a Request for Proposal (RFP) for a Personalization platform.

Use this tool to help you design a Request for Proposal (RFP) for a Voice of the Customer (VoC) platform.

Use this matrix to obtain information about key vendors in the Gamification technology space.

Use this matrix to obtain information about key vendors in the Advocacy and Loyalty technology space.

Use this matrix to obtain information about key vendors in the Personalization technology space.

Use this matrix to obtain information about key vendors that can help you build your Voice of the Customer (VoC) and Customer Engagement program.

Online Communities Technology Overview

Our Online Communities Technology Overview highlights the Online Community technology space at a high-level.

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Advocacy and Loyalty Technology Overview

Our Advocacy and Loyalty Technology Overview highlights the Advocacy and Loyalty technology space at a high-level.

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Gamification Technology Overview

Our Gamification Technology Overview highlights the Gamification technology space at a high-level.

Use this project plan to outline the key components of your Customer Engagement program to steer the direction of your project.

Use this budget template to set and track your Customer Engagement budget.

Use our Customer Engagement Map to follow the buyer’s journey from problem identification to brand advocacy and which technologies work best at each stage of the journey.

Use our Customer Engagement Business Case to provide senior management with a use case for a Customer Engagement program in your organization.

Use this template to outline, summarize, communicate and track your overall Customer Engagement plan.

Utilize our Customer Engagement Maturity Assessment to assess your organization's current Customer Engagement capabilities.

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