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Free

Use this online community framework to define the activities required to successfully create, plan and execute an online community plan.

Free

Use this step-by-step playbook and set of premium tools and templates to help you develop and launch a successful online community.

Free

Demand Metric, in partnership with Vanilla Forums, set out to learn what the customer support landscape looks like and how effective crowd based, self-service support channels are working.

Free

In March 2015, Influitive sponsored a Demand Metric study to explore how well online communities are performing.

Free

In a September 2014 study sponsored by DNN, Demand Metric conducted a survey to identify the current state of adoption, goals, benefits, maturity, size and revenue influence of branded, online communities.

Online Communities Technology Overview

Our Online Communities Technology Overview highlights the Online Community technology space at a high-level.

Free

This guide provides practical advice about how to hire an online community manager.

Free

This eWorkshop provides a real life example of how your company can significantly increase brand loyalty and competitive advantage by building an online community.

Free
Engaging Users with Gamification

Read this How-To Guide outlines to learn what gamification is and how gamification can benefit your online community as well as your organization.

Free
The Importance of Social CRM

Social CRM is about interacting and engaging your consumer audience. Read this guide to better understand the importance of social CRM and how to get your business can benefit.

Free
Driving Online Community Adoption

A guide to help you understand how to drive online community adoption.