Is Employee Engagement Important in a Customer Centric Organization?

John Follett's picture
Expert
John Follett
Expert
John Follett wrote:

With all the talk about customer centricity, employee engagement is not brought up in the same breath as it should be.  The path to becoming more customer-centric runs right through a company's culture and employees.  Without high levels of employee engagement, customer centricity will remain out of reach.

Read the source article at socialmediatoday.com

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