Vendor Profile: Panviva

Resource Overview

This vendor profile covers key vendor information, features, functionality, strengths and opportunities for improvement for Panviva. The profile also includes a real-world use case of an active customer solution.


Panviva is a business process management software vendor that developed its SupportPoint Cloud solution to provide knowledge workers with easy access to the information they need to do their jobs right the first time, with less up-front training. SupportPoint Cloud improves overall business performance and customer satisfaction by reducing information complexity, improving compliance management, and enabling customer care, sales and marketing teams to deepen customer relationships and improve customer engagement.

Table of Contents

  1. About Panviva
  2. Core Product/Service
  3. Key Features
  4. Unique Strengths
  5. Industry & Market
  6. Customer Case Study
  7. Analyst Perspective
  8. About the Research Analysts
  9. Our Vendor Profile Methodology
  10. About Demand Metric


Vendor Profile Methodology

Demand Metric Vendor Profiles combine analyst insight, customer perspective and vital statistics about vendors that are the subjects of these profiles.  They provide the hype-free, need-to-know information about vendors at a glance, enabling more objective consideration of vendors and their offerings.

Each vendor profile is the product of hours of analyst research, which typically includes interviews with vendor executives and established vendor clients.  Demand Metric analysts use their experience and insight to ask the penetrating questions to fully expose vendor strengths and weaknesses.  The resulting vendor profile is formatted in a consistent and accessible way, making it easy for readers to quickly grasp each vendors value proposition.