Frequently Asked Questions

Demand Metric is a specialized community built around the needs of Marketing professionals and consultants.  We research 'best-practices' and provide premium tools & templates, consulting methodologies, how-to guides, workshops, training courses and advisory services to over 25,000 members in more than 75 countries.  We help our members with the following resources and services:

Welcome!  We have a new member guide with a series of video tutorials to answer your questions about membership, access content, managing your membership, collaboration and contacting us.  Check it out:  http://blog.demandmetric.com/member-guide/

You can view the content you have downloaded in the "Downloads" tab in the "My Account" section of our website.  This will also tell you how many downloads you have remaining for this period.  Alternatively, you can select the view "My Content" in the "Premium Content" area.  For a video tutorial, please visit:

http://blog.demandmetric.com/2011/11/24/using-my-content-to-see-what-you-have-downloaded/

You can update your billing info and view/print receipts in the "Billing" tab in the "My Account" section.  You can view a video tutorial of how to do this here:

http://blog.demandmetric.com/2011/11/24/updating-billing-info-getting-ol...

You can add up to 5 additional users if you are on a Team membership.  You can add users directly in the "Users" tab in the "My Account" section of our website.  For further instructions, please view our video tutorial:

http://blog.demandmetric.com/2011/11/24/adding-a-new-user-to-your-team-membership/

How-To Guides are concise executive summaries that highlight best practices and provide actionable advice.   All of our 100+ How-To Guides are on our blog.  For more information, view this brief video tutorial:

http://blog.demandmetric.com/2011/11/24/using-how-to-guides/

You can browse our bank of over 350+ premium tools & templates in the "Premium Content" area of our website.  Here you can search, sort based on topic and content type, and view our recently added and top downloaded content.  For more information, view our brief video tutorial here:

http://blog.demandmetric.com/2011/11/24/what-is-your-premium-content/

No.  Our Terms of Use policy doesn't allow for you to re-sell, re-post online, distribute, or provide access to our content in anyway.  You are permitted to use our documents for personal use only. For commercially oriented partnership questions, please contact us at info@demandmetric.com  We have lots of partners who re-sell our documents under an agreed partnership arrangement.

Our monthly memberships are automatically renewed each month.  A receipt will be sent via email for your records, or you can view your transaction history in the My Account section. Our Annual memberships are not automatically renewed. We will contact you before the end of your annual term to confirm that you would like to renew for the following year.

No. With our monthly memberships you are granted a single user license.  This means that you can use our documents on any of your computers.  You are not permitted to share your login with other people from your company or to post our content on an intranet or other document server, unless you have an Enterprise content licensing agreement with us.  If you need additional user, please contact us at info@demandmetric.com and we can provide you with a multi-user discount.

Absolutely!  We have created this service to save you time.  Feel free to delete our logo and replace it with yours.  You can change the colors, fonts, formulas, whatever you like to make it work for you.  None of our documents are "protected" so you can make any changes you need.  If you need help customizing or designing a new document, we provide these services for an additional fee.

Not at all.  You have the ability to sign up for as long as you need our service.  If you wish to cancel or downgrade your membership to our Basic (free) level, simply login and edit your membership level in the My Account section.  Alternatively, you can contact us (up to the day before your membership expires) and we will process your downgrade/cancel for you with no hassle.

We have lots of Mac users.  As long as you can open files in Microsoft Word, Excel, and PowerPoint you should not have any issues.  With Microsoft Office for Mac 2008 or 2011 you should have no compatibility issues.

All of our Consulting Methodologies are in PDF format.  Our Premium Tools & Templates are all Microsoft Office (Word, Excel, & PowerPoint).

Yes!  We have a whole section on our Blog dedicated to providing video-based Excel Help Tutorials.  You can find our growing list of tutorials, here: http://blog.demandmetric.com/category/excel-help/

If you have any suggestions for additional tutorials, drop us an email at info@demandmetric.com