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Demand Metric was designed to help you do your job more effectively in less time. If you are a sales, marketing, product management, or consulting professional, this is the resource for you. Our Premium Tools & Templates, How-To Guides, and Professional Community will help you:
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Use this tool to define, track, and report on your key CRM Program metrics and key performance indicators. All the metrics can be easily customized to suit your organization's needs. |
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Use this tool to evaluate your CRM program initiatives based on their strategic fit, economic impact, and feasibility. Once you have ranked each project, view the bubble matrix chart and communicate the findings of your analysis. |
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Use this tool to document your CRM program objectives, initiatives, measures, and targets for the next 12-18 months. |
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Use this prescriptive self-assessment tool to evaluate your organization’s CRM Program Maturity. Rate your compliance with best practices across the following dimensions: Senior Management Commitment, Alignment with Business Goals, Level of Process Documentation, Data Management & Accuracy, Customer-Centricity, System Training & Support, User Adoption, and Customer Satisfaction. Once you have completed the assessment, you will immediately be provided with results and recommendations for improvement. |
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Use this tool to help you design a Business Case for an investment in a CRM (customer relationship management) solution. |
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Use this Service Level Agreement Template as a framework to formally define the level of service between two parties where one is the customer and the other is the service provider. |
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Use this vendor evaluation matrix to compare potential CRM solutions. For each parameter, rank vendors based on their ability to deliver on your requirements. As every company has different requirements, feel free to change the decision making criterion to suite your specific needs. |
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The purpose of this tool is to standardize all Product Feature Requests so that we can evaluate and prioritize requests appropriately and facilitate delivery. |
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The purpose of this tool is to provide a checklist for developing your extranet. Improving the usability, quality, and ownership of extranet content will lead to increased user adoption & satisfaction, and result in reduced support costs. |
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