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eWorkshop: Impact of Employee Engagement on Customer Metrics
What is the value of an engaged, satisfied staff when it comes to influencing tangible customer metrics like retention, loyalty, and even revenue? Demand Metric recently conducted a study, sponsored by Cvent, to find out.
You're invited to the unveiling of the benchmark study results during a free eWorkshop, where you'll hear insights and best practices derived from the input of more than 250 organizations. Business leaders have long recognized that employee engagement is important. This study helps bring the value of employee engagement into sharp focus.
BONUS: eWorkshop attendees will receive a free copy of the Employee Engagement Benchmark Study report!
About the Instructor:
Jerry Rackley joined Demand Metric in October 2011 as Vice President of Marketing & Product Development. He began his 28-year marketing career at IBM, and his work record includes experience in the technology and financial services sectors. During his career, he has worked with companies ranging in size from start-ups to members of the global 1000, performing marketing, marketing communication, public relations and product management work. A graduate of Oklahoma State University, he is an adjunct Marketing faculty member in the Spears School of Business. He resides in Stillwater, Oklahoma with his wife and family.